Welcome to sevenskt.com. We value the shopping experience of every customer. If the pet apparel you purchased does not meet your expectations, you may request a return, exchange, or refund in accordance with the following policy.
- Return Period
Customers may request a return within 14 days of receiving their items. Requests made beyond this period may not be accepted, except where otherwise provided by law.
- Return Conditions
Items eligible for return must meet the following criteria:
The item must remain unused.
The item must be free from visible stains, damage, or signs of wear caused by the user.
The item and its original packaging should be kept as intact as possible.
You must be able to provide an order number or proof of purchase.
- Quality Issues
If the pet apparel you receive has quality issues, was damaged during transit, or does not match your order, please contact us promptly.
Once verified as a quality issue or a shipping error, we will cover the return shipping costs and arrange for a refund or exchange, depending on the situation.
- Returns Unrelated to Quality
If you wish to return an item due to personal preference, sizing issues, or other reasons unrelated to product quality, you will be responsible for the return shipping costs.
The item must still meet the return conditions mentioned above; once confirmed, we will proceed with the refund process.
- Refund Processing
Upon receiving and inspecting the returned item, we will process eligible refund requests.
Refunds will be issued to the original payment method.
Refunds are typically processed within 3–5 business days after we confirm receipt of the returned item.
The actual time it takes for the funds to appear in your account may depend on the processing speed of your bank or third-party payment provider.
- Exchange Policy
If you would like to exchange an item, please contact us first to check stock availability and confirm eligibility. Items for exchange must meet the return requirements; specific shipping arrangements will be handled on a case-by-case basis.
- Ineligible Items
We may be unable to accept returns for items that have been used, are visibly damaged, have stains caused by the user, or otherwise fail to meet our return requirements, except where otherwise provided by law.
- Order Cancellation
If your order has not yet been shipped, you may contact us to request an order cancellation. Once an order has entered the shipping process, we cannot guarantee that a cancellation request will be successful; in such cases, the request will need to be handled in accordance with our return policy.
- Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us via the following details:
Address: 5814 BIG BLUESTEM LANE, KATY, TX, 77493
Company: SEVENSKT LLC
Email: [email protected]
When reaching out to us, please provide your order number and relevant product information so that we may assist you more efficiently.
Thank you for your support and understanding!